Jalal Khan
Licensed Mortgage Broker
Email: vanjk1970@gmail.com
Phone: (778) 886-44471

Results-driven mortgage broker with 18 years of comprehensive experience in retail banking, including 15 years in people management and development. Skilled in building and nurturing client relationships, understanding client needs, and providing tailored mortgage solutions. Strong background in team leadership and training, enabling a customer-centric approach that fosters trust and loyalty. Passionate about helping clients achieve their homeownership dreams through expert guidance and financial education.

Retail Banking Expert
BMO Bank of Montreal
18 Years

• Cultivated a deep understanding of banking products, lending practices, and compliance regulations, ensuring that clients receive accurate and relevant information.
• Leveraged expertise in mortgage products, navigating clients through loan options, rates, and terms tailored to their unique financial situations.
• Spearheaded the development and execution of training programs that improved team performance and client satisfaction.
• Developed strong partnerships with real estate agents, financial planners, and other industry professionals to enhance referral networks and broaden service offerings.

People Management and Development
BMO Bank of Montreal 
15 years of the 18 years 

• Managed a team of [number] employees, focusing on performance enhancement, mentorship, and professional growth, ensuring alignment with organizational goals.
• Implemented a results-oriented culture by setting clear objectives and promoting accountability, leading to increased team productivity and morale.
• Resolved complex customer issues through effective communication and conflict resolution skills, contributing to positive customer experiences and repeat business.

• Mortgage Products & Financing Options
• Customer Relationship Management
• Team Leadership & Development
• Financial Analysis & Planning
• Regulatory Compliance
• Negotiation & Persuasion
• Market Research & Analysis
• Networking & Partnership Building

I firmly believe that every client deserves personalized attention and a comprehensive understanding of their mortgage options. My extensive experience in retail banking has equipped me with the knowledge and skills necessary to demystify the mortgage process, empowering clients to make informed financial decisions that align with their long-term goals.

• Volunteer of [Delta Community College]
• Volunteer at [Community Living British Columbia]