Accessibility for People with Disabilities – Customer Service Policy
PURPOSEMortgage Architects strives to provide its services in a manner that respects the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity as others to access and benefit from its services.
NOTICE OF TEMPORARY DISRUPTION
Mortgage Architects will make reasonable efforts to provide notice to the public of any disruption in its services and/or facilities, including: information about the reason for the disruption, its anticipated duration and a description of alternative services and/or facilities, if any that may be available. Mortgage Architects will make reasonable efforts to provide prior notice of any planned disruptions in its services and/or facilities, if possible, recognizing that in some circumstances, including an unplanned temporary disruption, advance notice will not be possible. In such cases, Mortgage Architects will provide notice as soon as reasonably possible.
ASSISTED DEVICES THAT ASSIST WITH ACCESSIBILITY
A person with a disability may provide their own assistive device for the purpose of obtaining, using and benefiting from Mortgage Architects services and facilities. Exceptions may occur in situations where Mortgage Architects has determined that the assistive device may pose a risk to the health and safety of a person with a disability or the health and safety of others on its premises. In these situations and others, we may offer a person with disability other reasonable measures to assist him or her.
SUPPORT PERSONS
A person with a disability may enter Mortgage Architects premises with a support person and have access to the support person while on the premises. Mortgage Architects may require a person with disability to be accompanied by a support person while on our premises in situations where it is necessary to protect the health or safety of the person with a disability or the health and safety of others on the premises.
Consent from the person with a disability is required when communicating private and confidential issues related to the person with a disability, in the presence of a support person.
SERVICE ANIMALS
A person with a disability may enter Mortgage Architects premises accompanied by a service animal and keep the animal with them if the public has access to such premises and the animal is not otherwise excluded by law. If a service animal is excluded by law, Mortgage Architects will ensure that alternate means are available to enable the person with a disability to obtain, use or benefit from our services and facilities.
It is the responsibility of the person with disability to ensure that his or her service animal is kept in control at all times. If an employee or any other person on Mortgage Architects premises has a severe allergy to animals, we will make reasonable efforts to meet the needs of all individuals.
TRAINING
Mortgage Architects will ensure that all persons to whom this policy applies receives training as required by the Accessibility Standards for Customer Service.
Training will include:
- The purpose and application of this policy;
- A review of the Accessibility for Ontarians with Disabilities Act;
- A review of the purposes and requirements of the Accessibility Standards for Customer Service Regulation;
- How to interact and communicate with persons with various types of disabilities;
- Instructions on what to do if a person with a disability is having difficulty accessing your services;
Feedback from the public is appreciated as it may identify areas that require change and encourage continuous improvements, including improvements in the manner in which Mortgage Architects provides services to persons with disabilities.
Feeback can be provided in person, by phone, in writing, or in electronic format. All feedback should be directed to the VP of Operations.
Mortgage Architects Inc.,
Attn: VP Operations
6505-A Mississauga Road,
Mississauga, ON L5N 1A6
E: dlee@mtgarc.ca
T: 905-542-9100